At Mason's Pomade, we want you to be completely satisfied with your purchases. However, we understand that sometimes you may need to return an item. If you wish to return a product, please make sure it's in its original, unused/unworn, and unwashed condition and return it within 14 days of your order.
To initiate a return, simply send an email to email@example.com with your name, order number, and reason for the return. We will respond within 24-48 hours with instructions on how to proceed with the return process. Once we receive and inspect the returned product/s, we'll process the refund within 5 business days.
Please note that Mason's Pomade is not responsible for any lost packages during the return shipment. Therefore, we recommend that you choose a carrier with tracking service to ensure we receive your package. If you have any further questions or concerns about our return policy, please do not hesitate to contact us at firstname.lastname@example.org.